Return and Refund Policy

At Gafni Ortho, we want every customer to be completely satisfied with their purchase. If for any reason you’re not, we offer a straightforward return and refund process to ensure your experience is hassle-free.

Return Eligibility

- Items must be returned within 30 days of receiving your order.

- Returned items must be in their original condition — unworn, undamaged, and in their original packaging.

- If the return is due to a customer reason (e.g., incorrect size, change of mind), the customer is responsible for the return postage cost.

- If the return is due to an error on our part (e.g., incorrect, faulty, or damaged item), we will cover the return postage cost in full.

Return Address

Address:
Unit 5A, Huanancheng Building, Longhuzhen
Xinzheng, Zhengzhou, Henan Province, China
Postal Code: 451191

How to Return

1. Contact our support team at service@gafniortho.com to initiate a return.

2. We will provide detailed return instructions and, if applicable, a prepaid return label.

3. Send the item(s) back to us using the provided label or your preferred postal service.

Refund Process

- Once we receive and inspect your returned item, please allow 5–7 business days for processing.

- Refunds will be issued to your original payment method.

- You will receive an email confirmation once your refund has been processed.

Exceptions

  • Items marked as Final Sale or Clearance cannot be returned or refunded.

  • If the return is due to a customer reason, the shipping fee is the customer’s responsibility.

  • If the return is due to our mistake (e.g., faulty or incorrect item), we will cover all return postage costs.

Order Cancellation

- Orders may be cancelled within 24 hours of placement, provided the order has not yet been dispatched.

- Orders are typically processed within 1–3 business days.

- If cancellation occurs before dispatch and within the allowed timeframe, a full refund will be issued.

If you have any questions or need help with your return, please contact our customer care team at:
service@gafniortho.com

We’re always happy to assist and ensure your experience with Gafni Ortho is nothing short of excellent.